Politique d’expédition

SHIPPING AND DELIVERY POLICY

Last updated: 30 August 2026

We do not ship vehicles. Every campervan is collected in person from our
Auckland yard.

WE DO NOT SHIP OR DELIVER

There is no delivery option, no courier and no freight. Nothing on this
website is dispatched to an address.

You collect your campervan from us in Auckland and drive it away
yourself. That is the only way a vehicle leaves our yard.

If you need the vehicle moved somewhere else, ask us. We can point you
toward independent vehicle transport companies, but any arrangement is
between you and them, at your cost.

COLLECTION

Collection is by appointment, 7 days a week between 8am and 6pm. Call or
WhatsApp us on 020 444 3304 to book a time.

Most people collect the same day they buy, or the following day. If you
need a little longer, tell us when you buy and we will agree a date.

WHAT TO BRING

  - Your driver's licence. An overseas licence is valid in New Zealand
    for up to 12 months from your arrival, provided it is in English or
    you carry an accurate English translation or an International
    Driving Permit.
  - Your passport, as identification for the change of ownership.
  - A New Zealand address for the ownership record. A hostel or
    campground address is normal and completely acceptable.

WHAT YOU LEAVE WITH

Every vehicle is handed over with:

  - A new Warrant of Fitness.
  - A current vehicle licence (registration).
  - A fresh service.
  - Its self-containment certificate and green warrant card, where the
    vehicle is certified.
  - All keys and remotes that came with the vehicle.
  - Its ownership papers and any service history we hold.

We will walk you through the van before you go: how the water system,
gas, fridge and power work, and where everything lives. Take as long as
you need. It is much easier to ask us in the yard than to work it out in
a carpark at Te Anau.

CHANGE OF OWNERSHIP

Ownership is transferred on the day you collect. Both of us have to tell
NZTA Waka Kotahi that the vehicle has changed hands, and we each do our
own part.

You can complete your side online from your phone before you drive out,
and we will show you where to click. If you would rather do it on paper,
you can do it at any NZ Post shop, VTNZ or AA agent.

INSURANCE AND RISK

From the moment you drive out of our yard, the vehicle is yours and it is
your responsibility.

Vehicle insurance is not compulsory in New Zealand, but we strongly
recommend arranging cover before you collect. Several New Zealand
insurers cover drivers on overseas licences. Get quotes before you buy,
because acceptance and price vary between companies.

HOLDING A VEHICLE BEFORE YOU ARRIVE

If you are still overseas or elsewhere in New Zealand, talk to us. We can
sometimes hold a vehicle for a short period, and the terms of any deposit
are set out in our Return and Refund Policy and confirmed to you in
writing before you pay anything.

We do not sell vehicles to buyers who have not seen them. You inspect the
van and test drive it before you buy, every time.

CONTACT US

Comfort Campervans
Phone and WhatsApp: 020 444 3304
Email: info@comfortcampervans.co.nz
Open 7 days, 8am to 6pm, viewings and test drives by appointment.